Our public network and power systems will be available 99.9% of the time. Once it is determined that there is an availability issue, you will be compensated per our SLA. Based on the amount of downtime, credit will vary from 5% to 100% of your invoice.

Faulty hardware will be replaced within 180 minutes from when an KompMaxTech technician determines that the issue is related to faulty hardware.

​​​​​​​Within 7 days, if there is a technical issue with your dedicated server that KompMaxTech cannot resolve, we will be happy to refund your initial payment.

​​​​​​​Every service request will be handled by in-house KompMaxTech employees.

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